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Your digital tourism concierge in Búzios
Transfers, tours and experiences arranged with support from the team.
Understand your booking conditions, options for adjusting your plans and how the team supports you. Read the service information before booking.
Conexão Búzios arranges bookings and follows up on customer support; services are delivered by professional partners. Depending on the arrangement disclosed when booking, payment may be received by the platform or made directly to the provider.
Availability is checked before the service is confirmed. Once confirmed, the commitment is to deliver the booked service under the agreed conditions.
If you need to adjust your trip, the team helps arrange a new date. We retain the benefit below for existing and new bookings, subject to confirmation of the new date and without replacing statutory rights:
To request cancellation, send your booking code, service date and reason on WhatsApp or by email. Refund eligibility considers the conditions disclosed before purchase, the reason for the request and statutory rights.
When due, refunds must follow statutory procedures and time limits. Credit or rebooking cannot be a mandatory substitute for a refund guaranteed by law.
Each activity has its own operating conditions. The team follows up on provider information to guide you about your booking:
If an exceptional obstacle, non-delivery or service failure occurs, the team follows up and seeks the appropriate remedy under the booked offer and applicable law:
Where article 49 of Brazil’s Consumer Protection Code applies, its seven-day legal period and any legally due refund must be respected. Booking conditions do not remove statutory rights. Proof of force majeure is not a general requirement for exercising those rights.
Contact the team through official WhatsApp or email channels, without restricting other legally guaranteed means.
Send your booking code, service date and reason; for rebooking, include the desired date.
The team follows up and communicates the solution within statutory time limits. For rebooking, it confirms the new date before treating it as booked.
Our team is ready to help:
